Automobile giant Nissan has once again accessed the competence of its dealer networks’ Technicians and service advisors globally by honouring the Nissan Service Technician Excellence Competency Award (NISTEC) and Nissan Service Advisor Excellence Competency Award (NISAC) Regional Competitions.
National winners of the preliminary contest held in each dealership country including Ghana, Mauritius, Uganda, Zimbabwe and Mozambique competed for the ultimate Regional trophy at stake. The final round of the regional contest which took place at the Nissan South Africa Regional Training Centre for the Technicians and Service Advisors saw a very high level of expertise and commitment from contestants of both categories.
NISTEC finalists undertook three exercises including Periodic Maintenance, Vehicle Data Recording and Stop Start Concern whiles the NISAC Finalist went through Greeting and Consulting, Customer Authorizations and General Knowledge test.
After vigorous rounds of contest, Japan Motors/Ghana’s representative, Josephat Naamware emerged winner of the NISTEC category whiles his fellow compatriot Mubarik Mohammed Mustapha took the Silver Award as the 1st Runner up for the NISAC Category.
NISTEC-NISAC is a competition done globally by Nissan Motor Company Limited in all countries where it operates. It equips the Technicians and Service advisors with the skill to give the best kind of service Nissan customers deserve.
Briefing the media after the Japan Motors team returned home, Mr. Mohammed R. Byrouthy, General Manager, After-sales was over joyous and full of praise for the Team describing the achievement as not only positive for the company but for Ghana’s automobile industry. “For a Ghanaian Technician to rock shoulders with Technicians across the continent and come out best, inspires trust and confidence in the after-sales department of Japan Motors and increases the sale of the much coveted Nissan brand.
Mr. Byrouthy was optimistic the confidence and high morale gained by the team will also impact on other staff which will manifest in the rendering of quality repairs and service to customers who will be satisfied and committed to doing further business with Japan Motors. He therefore commended Nissan for the “Valuable Contest” and assured on behalf of JMTC to give adequate training to all workshop staff in a bid to prepare them well to partake in all future contests.
In a goodwill message, the Managing Director of JMTC, Mr. Salem Kalmoni who was present at the ceremony in South Africa to witness his staff sweep the valuable awards, observed Nissan as keen in introducing activities that will culminate into best customer satisfaction such as the NISTEC/NISAC and assured the company will partake regularly in such activities and events in a bid to improve the skills of its Technicians and Service advisors to boost Ghana’s automobile Industry.
The NISTEC 17-18 Regional winner, Josephat Naamware in an interview with the media, was optimistic that the professionalism and standards acquired throughout the contest, from the National to the Regional level, has inspired confidence that “what we do locally is just like what other Technicians do globally and in fact best as the competition has established”