Tariff increases have been announced by the Public Utilities Regulatory Commission (PURC). The date was 26th September 2013, three clear years since the last tariff increases. The anger of the electricity consumer has been expressed in many ways � �the PURC is Useless�, �We pay higher tariffs but receive poor quality service� and �We receive poor quality service but we are asked to pay more�. These expressions summarize the dilemma of Ghanaian electricity consumers.