A local consulting firm, INGCONSULT, has concluded that 69 per cent of the Metro Mass Transit (MMT) passengers (riders,) are highly satisfied with MMT�s fare affordability and nationwide coverage.
In a press statement issued in Accra yesterday and signed by management of INGCONSULT, it stressed that the traveler from Accra to Kumasi (despite the recent 23% fare increases) has to pay ₵14.00 when other transporters charge up to ₵35.00.
According to the statement, one per cent (1%) was highly dissatisfied in December 2013, a Customer Satisfaction Survey on MMT noted.
It noted that the survey was definite that performance in the areas of coverage (dominance) and affordability are commendable.
�MMT�s performance in the areas of reliability, efficiency and safety still require relentless efforts to bring them to an appreciable standard which is a challenge to MMT Staff. Driver re- orientation continues under a new Customer Service Programme.
��According to the survey, riders are dissatisfied with MMT�s waiting time, entertainment facilities, information and schedule. But the survey commended MMT for its Social Intervention Role despite which it is able to make profit, the statement averred.
The statement indicated that there is a good explanation for waiting time. Traffic congestion alone is a big impediment in the cities, while bad roads in the rural areas leave so much to be desired.
It relayed that: � Under MMT�s 5 � year Strategic Plan in � the � offing, information on services and schedules for available buses (projected to hit over 1,000 operational) by the end of 2014, and fares can soon be assessed every time on the website www.metromass.com.�
It said the cleanliness and comfort in buses at the terminals are concertedly being tackled, and �it is expected that during the targeted five years, every effort was being made to attain improvements in these areas to hit 85% passenger satisfaction.
It revealed that the Metro Mass has a current fleet of 1,128 projected to double by 2018.
The company�s routes of 420 could also expand greatly adding that Two hundred and thirty (230) new buses are expected to be delivered to MMT later this year alone.
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