<<Print>>

Mantrac Ghana � the sole authorized dealer for caterpillar products in Ghana has yet again introduced another innovation into the construction industry: �MY MANTRAC� an online Parts and Equipment Management Portal. The portal is aimed at using E � commerce to enhance quality service delivery, faster parts ordering process, and helping customers to proactively monitor their CAT machines to avoid down time and operating cost. According to Mr. Daniel A. Pabby, Head of Marketing and Strategic Planning, Mantrac is consistently looking at innovative ways of supporting and maximizing customers� investments. Our years of experience give us the opportunity to continually introduce very innovative systems to meet the expectations of our customers. Our research indicates that spare parts availability is very high on the priority of our customers, as such we stock not less than $25m worth of inventory with 94% availability. This is comparable to non in the industry. This is what culminated into the development of the online Parts and Equipment Management Portal, www.mymantrac.com to consolidate our market leadership position. A demonstration on My Mantrac revealed that customers now have the opportunity to order Cat spare parts, check availability and prices in 2 minutes on their smartphone, tablets or laptop from anywhere in the world. Customers can also monitor all their Cat Fleet and know in real time and their exact location, fuel utilization, working hours. To access up-to-date financial statements on purchases and payments to avoid future challenges by simply clicking a button. Interestingly the system is user friendly and comes with necessary guidelines to help users walk through with ease after getting access. Additionally, the portal has the ability to help customers to review �online-order history� and invoicing.The Customer Oriented Reporting System allows customers to generate several customized reports showing useful information such as Lead Time Report, Territorial Availability and many more. Commenting on the portal after the launch, the National Parts Sales Manager, Mr Felix Ofosu-Kontoh stated, �the initiative is built on making service delivery more efficient, interactive and effective after sales support to our customers, all efforts is being made to reduce the waiting times for parts orders. Furthermore it will help save time and money by significantly reducing clients� equipment downtime and ownership cost and improving knowledge on equipment health.