Union S&L Mark Customer Service Week With Client Visits & Executive Breakfast

Business is all about building and maintaining relationships and to executive this move, Union Savings and Loans launched a transitional platform to enable its staff develop and build on relationships with their customers.

To celebrate this year’s customer service week, Union came up with the U-interact project which was custom-made to depict the institution’s assurance to providing outstanding and speedy banking services to clients.

Healthy Living For Business Success” was settled on as the theme for the U-interact project which is crafted to facilitate communication between staff of Union and clients. The project  allows immediate feedback and complaints on service delivery.

Mrs. Afrakomah Obeng Ansong, the Customer Service Coordinator for Union S&L disclosed that they have developed software in-house which allows staff to call customers every day.

After calling clients and logging it, senior executives would check to see if they are doing what they have been tasked to do by simply revising proceedings on the log sheet. The objective is to know how are clients are faring”.

Union staff also visited some of their clients to help them run their business. In an organized way they visited Urban Taste Restaurant to assist in preparing food and serving food sold to buyers.

In an interview with Cynthia Boateng, the owner of the restaurant, she told Peacefmonline.com she would encourage every entrepreneur to bank with Union.

Since I started saving with Union, they are the only first bank which has ever given me a loan without requesting for so many things other banks would request for. With Union, it has been very good and their relationship with me has been wonderful. When I go there to save or redraw the staff there are so friendly and now it is like I am part of their family. It is nice and I feel at home whenever I go there”, she noted.

At the Heavy Do Chop-bar, Joyce Biamah, a supervisor at the local canteen also told Peacefmonline.com “Union has a very good customer service relationship with us. They constantly keep tabs on our savings and call us when we haven’t made any deposit in a while. They are always there to counsel us with regards to our business”.