Airtel Pledges Improved Services

Airtel Ghana has pledged its commitment to provide improved telecommunication services and reward subscribers with best customer services as the launch of Mobile Numbers Portability (MNP) nears. The MNP, which is being spearheaded by the National Communication Authority (NCA) in collaboration with the six mobile operators, will revolutionise the mobile industry - making the customer more relevant and powerful. �Airtel Ghana believes in providing customers what it promises to give them, and will not in any way take them for granted. The introduction of MNP come July 1st this year means Airtel must further improve its customer service, and this we are ready to do,� Airtel�s Marketing Manager, Mr. Oare Ojeikere, said in Accra during an interaction with the media. He said a person who wishes to port his number to Airtel from July 1st will only have to walk to an Airtel retailer or an Airtel Zap agent with his phone and a valid identity card and indicate his intention to port his number. �Ideally, the process can be completed within 15 minutes if there are no problems regarding the ownership of the phone and the ID. The rule, however, says a porting process should not exceed 24 hours.� The Managing Director of Airtel Ghana, Mr. Philip Sowah, however expressed worry that the education on the MNP process among the Ghanaian populace is inadequate and called for it to be stepped up. Mr. Bob Palitz, a consultant to the National Communications Authority, said the MNP process has been very transparent and had with effective cooperation from all the network operators. He noted the effectiveness of MNP is not about the technology in place, but how effectively the regulator enforces the rules and regulations of porting to ensure that the operators comply fully with them.