MTN wishes to apologize sincerely to customers who were impacted by a network outage that occurred last night, 14 December 2016. The outage was the result of a technical Internet Protocol problem affecting some of our sites which disrupted voice and data services.
MTN Engineers worked quickly to resolve the problem and were able to fully restore the affected sites in less than two hours.
Our engineers continue to work hard to isolate the root cause and put measures in place to prevent recurrence. We will provide further updates in the course of the day. We wish to apologize once again to our customers for the inconvenience. MTN remains committed to providing reliable services to its cherished customers.
Source: Peacefmonline.com
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Dont say ur engineers quickly worked on it as if the issue was resolved within 30mins, the harm has already been done so keep ur apology but soon all ur clients will move to other networks
See them, do you know the problem this caused between my wife and I? Is that what I have to go through after 13 years of being a customer? Pray nothing breaks the loyalty your customers have for you. Change will come one day oo, yooo.
Apologies? Do you know subscribers also use your network for businesses? What happens to lost revenue and businesses? You're so quick in generation and when it comes to us all we get is sorry, NCA, over to you
... apology not enough. i encourage someone to sue for compensation
MTN is happy turnaround time is 2 hours to get the issue resolved and nobody is talking about it. NCA!!!